Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 63 |
| Neutral (3) | 0 | 0 | 7 |
| Negative (1 or 2) | 1 | 1 | 7 |
| Total Reviews | 1 | 1 | 77 |
| Avg Rating |  1.00 |
1.00 |
 4.22 |
| Address: | 3500 Lacey Road Downers Grove, IL 60515 - US |
|---|---|
| Website: | http://www.spiegel.com |
| Business Hours: | Mon - Fri 8:00 am - 8:00 pm Sat 8:00 am - 4:30 pm Sun 10:00 am - 3:00pm Central Time |
| Sales Phone: | 1-800-346-4500 |
| Service Phone: | 1-800-474-5555 |
| Sales Email: | spiegel@channelintelligence.com |
| Cust Service Email: | service@csc.spiegel.com |
Spiegel
http://www.spiegel.com| Date Reviewed: 11/19/2011 | ||
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kng217 from DC Member Since: 11/19/2011 View Member's: Reviews |
Beware! Very bad inventory control, exceptionally slow order processing, and terrible customer service! I placed an order for an item in mid-October. After close to one month, I had not received notification of shipping so I called customer service. I was told that the order had been cancelled despite the fact that I was not notified of the cancellation. The agent apologized, explaining that the merchant had transitioned to new ownership and there had been problems processing orders. She re-ordered the item for me, assuring me that there would be no problem this time. I received the order confirmation on Nov 11. Five days later I called and was told that the order was being processed and would be shipped out on Nov 17. I called again on Nov 19 because I had still not received a shipping notifcation-- I was told it was cancelled on Nov 17 because the item was no longer available. No email was sent about this. The agent said that this was not unusual. I will no longer buy from Spiegel. |
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| Date Reviewed: 06/28/2011 | ||
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sldow01 from unknown Member Since: 02/12/2006 View Member's: Reviews |
I recently made a purchase on the Spiegel website and returned it within 30 days because it didn't fit. Unbeknownst to me, Spiegel has been struggling financially and has filed for bankruptcy since my return was received and they are unable to honor their return policy and provide me with a refund. When I called to ask when I would receive my credit this evening (6 wks since they received the returned merchandise - still tagged and in the condition they require for returns), I was told that the company could not provide a refund due to bankruptcy, nor could they provide any other type of compensation. I asked them to send me back the product and they told me that they could not do that either. They further indicated that the only returns being honored at this time, were those received in the past couple weeks since filing for bankruptcy and even those, they are only able to offer store credit. |
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| Date Reviewed: 03/25/2011 | ||
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goetzmannjp from unknown Member Since: 03/08/2010 View Member's: Reviews |
The pomised discounted item, which I qualified for was not figured and given to me. This is confusing and it leaves me upset. |
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| Date Reviewed: 10/27/2010 | ||
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sapphires24 from unknown Member Since: 09/19/2010 View Member's: Reviews |
I have ordered from the Spiegel website now a number of times. I very much enjoy the site. ( although my pocket book doesnt as much!!!) Anyways, I appreciate the variety of styles available. There are clothing for every style one could want. I will most definetly be a returning customer and look forward to getting my item I just purchased! Thank you again for offering this site! |
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| Date Reviewed: 10/25/2010 | ||
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jaccitaylor1 from unknown Member Since: 10/07/2010 View Member's: Reviews |
I enjoy Spiegel products. They are high quality. |
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| Date Reviewed: 10/25/2010 | ||
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camdis from unknown Member Since: 10/09/2010 View Member's: Reviews |
Always food service from Spiegell |
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| Date Reviewed: 10/22/2010 | ||
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small from unknown Member Since: 10/11/2010 View Member's: Reviews |
I love Spiegel. The consistently have items that you can't find anywhere else. |
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| Date Reviewed: 10/19/2010 | ||
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campbud from unknown Member Since: 10/03/2010 View Member's: Reviews |
addition of a handling fee was not anticipated |
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| Date Reviewed: 10/18/2010 | ||
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leerob59 from unknown Member Since: 10/02/2010 View Member's: Reviews |
The chat live is quicker than calling. |
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| Date Reviewed: 10/17/2010 | ||
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seankaren from unknown Member Since: 10/08/2010 View Member's: Reviews |
Spiegel was easy and straightforward. I filled in my ship to address and it automatically copied it to my bill to address which really saved me time. Also, by only adding a password I was able to create a Spiegel account for later use. Loved it! |
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| Date Reviewed: 10/17/2010 | ||
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joellelh from unknown Member Since: 10/01/2010 View Member's: Reviews |
I ordered an item carried in stock by Spiegel from another merchant in order to receive free shipping. Most specials that I take advantage of include free shipping. I think Spiegel's shipping rates are higher than most and I would order more from Spiegel if the shippings charges were free or at least reasonable. Also, I think the standard shipping times are longer than other merchants. |
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| Date Reviewed: 10/17/2010 | ||
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cecilia100754 from unknown Member Since: 10/01/2010 View Member's: Reviews |
I received a $15.00 gift card for my birthday in my email today, so I ordered. It's my first time ordering from Spiegel...thanks so much. |
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| Date Reviewed: 10/12/2010 | ||
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jackiea from unknown Member Since: 09/26/2010 View Member's: Reviews |
So far so good. I will know more when I receive the merchandise. |
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| Date Reviewed: 10/12/2010 | ||
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dancer.charlotte from unknown Member Since: 09/26/2010 View Member's: Reviews |
I alway order from Speigel. the customer service is excellent! the sales are addictive! |
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| Date Reviewed: 10/10/2010 | ||
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debbie.slauson from unknown Member Since: 10/01/2010 View Member's: Reviews |
Excellent Value! Looking forward to receiving shipment! This item was on backorder til later this month. I received an email stating the backorder would be middle of November. I was surprised to learn they had cancelled my order. I used a store credit from a previous return on this order and paid the rest on a credit card. My credit card was NOT billed and I received a check in the mail for the amount of the credit I used. Great customer service - I didn't have to call & cancel the order (which I would have done) nor did I have to call & request the credit (which I would have done)! This company just did it for me - I'm impressed! I would still like the item ordered and hope it will be available in November - in time for Christmas. |
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| Date Reviewed: 10/10/2010 | ||
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mertzes from unknown Member Since: 10/01/2010 View Member's: Reviews |
The shipping rates are ridiculously high. And so are the merchandise prices, for the most part, unless items are on sale. I would never shop here unless I had a gift card, which I had today. |
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| Date Reviewed: 10/10/2010 | ||
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paduya from NJ Member Since: 04/28/2008 View Member's: Reviews |
Great! I love Spiegel. |
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| Date Reviewed: 10/08/2010 | ||
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greens1016 from unknown Member Since: 09/22/2010 View Member's: Reviews |
This was an easy online purchase, very clear and easy to use. |
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| Date Reviewed: 10/07/2010 | ||
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daviskima from unknown Member Since: 09/21/2010 View Member's: Reviews |
Have not shopped with this merchant for some time. Online ordering ease was average. |
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| Date Reviewed: 10/05/2010 | ||
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cdolls from unknown Member Since: 09/19/2010 View Member's: Reviews |
My only objections when I order with spiegel is the amount of time it takes to let me know if the item is actually in stock and if not an accurate date for filling the order. |
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| Date Reviewed: 10/04/2010 | ||
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Michks from CT Member Since: 04/30/2005 View Member's: Reviews |
The 1st item had to be returned |
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| Date Reviewed: 10/02/2010 | ||
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jamesrr from unknown Member Since: 09/23/2010 View Member's: Reviews |
Great styles to choose from. |
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| Date Reviewed: 10/01/2010 | ||
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emjkaty from unknown Member Since: 08/13/2010 View Member's: Reviews |
I spend too much money when these sales accur!!!! |
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| Date Reviewed: 09/30/2010 | ||
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megmado from unknown Member Since: 09/21/2010 View Member's: Reviews |
Fabulous product selection |
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| Date Reviewed: 09/30/2010 | ||
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Fulbrightd from unknown Member Since: 09/14/2010 View Member's: Reviews |
I do not order very much online. I hope for a good experience. Waiting to see what that Free Shipping will cost me??????? |
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