Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 138 | 250 | 5921 |
| Neutral (3) | 26 | 61 | 752 |
| Negative (1 or 2) | 57 | 100 | 1125 |
| Total Reviews | 221 | 411 | 7798 |
| Avg Rating |  3.66 |
3.65 |
 4.01 |
| Address: | |
|---|---|
| Website: | http://www.dell.com |
| Business Hours: | n/a |
| Sales Phone: | n/a |
| Service Phone: | n/a |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 02/13/2012 | ||
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magreen from unknown Member Since: 01/16/2012 View Member's: Reviews |
Have owned a Nikon Coolpix before and was extremely pleased with it. I am now going to try one with a larger zoom. |
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| Date Reviewed: 02/13/2012 | ||
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jack.brown from unknown Member Since: 02/04/2012 View Member's: Reviews |
Very Easy. Spotted the product I wanted and a few clicks later, done. Received the TV 4 days later. It has great picture quality and super easy to set-up. Excellent buy for the price. |
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| Date Reviewed: 02/13/2012 | ||
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mrkgorman0 from unknown Member Since: 02/04/2012 View Member's: Reviews |
I've ordered from Dell many times and it is perfect. |
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| Date Reviewed: 02/13/2012 | ||
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jamieridgeway19 from unknown Member Since: 01/31/2012 View Member's: Reviews |
I had no problem finding exactly what i was looking for. |
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| Date Reviewed: 02/13/2012 | ||
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jenadblacketer from unknown Member Since: 01/28/2012 View Member's: Reviews |
The customer service support chat lady was very rude and it took her forever to respond to any of my questions. She said I would get a 2% discount and it was subtracted from my total in my cart. NOPE it was not there. Dont think I will ever purchase another Dell computer after this experience |
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| Date Reviewed: 02/12/2012 | ||
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donna.carol from unknown Member Since: 01/27/2012 View Member's: Reviews |
I placed an order with dell.com. The order process went very well. However, dell.com placed an extremely irritating popover window that did nothing helpful and continued to get in the way of completing the order. It did nothing but frustrate the order process. It was totally unnecessary, needless, and irritating. Get rid of it!!!!!!!! |
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| Date Reviewed: 02/11/2012 | ||
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loisleana from unknown Member Since: 01/26/2012 View Member's: Reviews |
I ordered 4 ink cartridges last November, 2011. I try to keep a good stock, so I did not try to use it until today. When I opened the package, I did not receive Dell Cartridges. They were "Focus," Lexmark 26, Dell TO530. They were not the correct Dell number and they were not new. They were "remanufactured." I tried to use two of the black cartridges and they would not work. They would fit in the space with difficulty, but would not print. They were shipped from Abacus 24/7, 290 E Northern Avenue, Suite C 103, Phoenix, AZ 85028. I would appreciate your replacing the November order and making sure both orders are filled with Dell cartridges. Thank you! Lois L. Gillespie |
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| Date Reviewed: 02/10/2012 | ||
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erinmay from unknown Member Since: 01/25/2012 View Member's: Reviews |
We wanted our order to ship to a different address than our billing address. We entered the shipping address, it also changed the billing name and address. I tried several different ways to correct the billing name and address without success. I went into oue Dell prefered accout, there the billing name and address are correct. The order was submitted, now I'm just waiting to see if we're contacted because the order billing name and address don't coinside with the information on the account. |
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| Date Reviewed: 02/10/2012 | ||
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lelprincessajones from unknown Member Since: 01/25/2012 View Member's: Reviews |
This is my second Dell purchase and I have been very happy with the effortless layout of ordering online. Its very helpful. Thanks! |
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| Date Reviewed: 02/10/2012 | ||
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shirl256 from unknown Member Since: 01/25/2012 View Member's: Reviews |
During online order I had difficulty selecting "Dell Preferred Account" (which I had applied and was approved for) in order to use this payment method. Took three tries to finally complete the order process using the Dell Preferred Account. Otherwise the experience was fine. |
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| Date Reviewed: 02/09/2012 | ||
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twlight80911 from unknown Member Since: 01/24/2011 View Member's: Reviews |
Love being able to order online and not have to go from store to store looking for what I want. |
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| Date Reviewed: 02/09/2012 | ||
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james.c.bauer from unknown Member Since: 01/24/2012 View Member's: Reviews |
Smooth and straight forward. My shipping and billing address are different but I was not able to correct that. My real answer for "out of stock" is n/a. Thank you |
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| Date Reviewed: 02/08/2012 | ||
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opieandjen from unknown Member Since: 01/30/2012 View Member's: Reviews |
Have always purchased Dell products and have never been disappointed. We closed our account due to the outrageous interest rates the lending institution handling Dell's accounts began charging, well over 20%. That and we had always made our payments many times paying additional and were down to one payment left to go. We were two days late and charged a 39.00 late fee. Not a very friendly way to do business. |
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| Date Reviewed: 02/08/2012 | ||
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gbohl from unknown Member Since: 01/23/2012 View Member's: Reviews |
Never had a problem with Dell.com |
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| Date Reviewed: 02/07/2012 | ||
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john_cokendolpher from unknown Member Since: 01/22/2012 View Member's: Reviews |
always like Dell shopping and products |
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| Date Reviewed: 02/06/2012 | ||
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Bill579 from unknown Member Since: 01/21/2012 View Member's: Reviews |
Good customer support (answering my questions) by Maria T. Daniel, at Dell. |
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| Date Reviewed: 02/06/2012 | ||
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jsarzy from unknown Member Since: 01/21/2012 View Member's: Reviews |
just okay |
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| Date Reviewed: 02/06/2012 | ||
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jodonnell2001 from unknown Member Since: 01/21/2012 View Member's: Reviews |
I had a lot of difficulty in establishing the fact that my PO box was preventing my address being accepted. Had trouble with your visual highlight showing me the error that I needed to correct. A red asterisk would have been much more helpful. |
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| Date Reviewed: 02/06/2012 | ||
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dagforsyth from unknown Member Since: 01/21/2012 View Member's: Reviews |
placing order via an older computer (Dell Dimension 4600 from 2002, XP) was very arduous: slow refresh times because of excess content, and many refreshes, some totally unnecessary (select an option where you go to a new screen where you have to reselect the same option). On one page it had 4 options to select, and refreshed after each instead of allowing you to select all before refreshing. Since the purpose is to buy a new computer to replace an old one, Dell should design their site to be more friendly to older computers. |
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| Date Reviewed: 02/06/2012 | ||
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tdrzonek from unknown Member Since: 01/21/2012 View Member's: Reviews |
if the password wasn't case sensitive it would have saved me some time....i re-entered all info to find i already had an account other than that things were fine |
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| Date Reviewed: 02/06/2012 | ||
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jtleblanc1 from unknown Member Since: 01/21/2012 View Member's: Reviews |
Purchasing a desktop computer from Dell required TWO orders. The first order was erroneously canceled by Dell due to what was called a “Suspected Fraud Case”. Was told I would receive a credit of over $1,600.00 on my credit card in 10 business days, BUT if I wanted to generate another computer order that would be ‘okay’ (at this point there would have been charges of over $3,000.00 to my credit card for ONE simple desktop computer). Tried to exchange a few emails with a Mr. Rahul Nair (rahul_s_m_nair@dell.com, 866-383-4713 x4162360) to try and get to the bottom of this, and he stopped replying. Was told because I did not have a telephone (for them to call me, I assume), this is what caused the security concern. However, these days many people do not have telephones at home, many people have gotten rod of their ‘landlines’; does this mean I cannot purchase from Dell because I do not have a landline at home? |
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| Date Reviewed: 02/06/2012 | ||
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ginabina from unknown Member Since: 01/21/2012 View Member's: Reviews |
I kept getting an error message when trying to use my new dell pereferred account. I ended up going all the way out from Dell's website & signing back in before my order would go through. Very frustrating. |
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| Date Reviewed: 02/05/2012 | ||
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mamanaz from unknown Member Since: 04/06/2009 View Member's: Reviews |
Based on this experience and the worst customer Sales support I WILL NEVER BUY another Dell PC. This was worst experience ever. I had to configure at least 4 different note books all the way to the end to ?get a pop up window telling that the options were no longer available and the whole thing disappeared. The ?coupon codes that they advertise do not work and the Chat team are totally ineffective and they have a very ?poor command of the English language. The one size fits all does not give the customer much choice to ?customize. I purchase the notebook since it was for someone else who wanted Dell otherwise I would have ?used a different vendor after spending several hours for an item that should not have taken more than 30 ?minutes to purchase. The website maybe pretty but it is totally useless. ? |
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| Date Reviewed: 02/04/2012 | ||
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jeffreyclark2112 from unknown Member Since: 01/26/2012 View Member's: Reviews |
Easy as pie for a non computer person. Made me feel confident I was ordering the right part. Very clear web site. |
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| Date Reviewed: 02/03/2012 | ||
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joeldwain from unknown Member Since: 01/24/2012 View Member's: Reviews |
Easy to use and efficient. |
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