Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 2 | 32 |
| Neutral (3) | 0 | 0 | 2 |
| Negative (1 or 2) | 2 | 2 | 35 |
| Total Reviews | 2 | 4 | 69 |
| Avg Rating |  1.00 |
 3.00 |
2.80 |
| Address: | , NY - US |
|---|---|
| Website: | http://www.americanhomeplus.com |
| Business Hours: | M-F: 9AM - 6PM |
| Sales Phone: | 877-510-0101 |
| Service Phone: | 877-510-0101 |
| Sales Email: | info@americanhomeplus.com |
| Cust Service Email: | info@americanhomeplus.com |
AmericanHomePlus
http://www.americanhomeplus.com| Date Reviewed: 01/18/2012 | ||
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Respectful from unknown Member Since: 01/18/2012 View Member's: Reviews |
I cancelled my order (shipping delays) and received a confirmation. 3 months later the order suddenly showed up. I tried to contact the company to get a prepaid return shipping label and a refund. No return calls. I eventually spoke to a customer service rep. and was told I would get a refund and a prepaid shipping label. After no action I called again and was told by a different rep. this would be taken care of. No action. I called and left messages. No return calls. I called and tried to speak to a manager but was told by the customer rep. there was nothing they could do since my order was so old. My order was "old" because 5 months after the original order, and 3 months after the cancellation, the merchandise appeared, plus I had been trying to get this resolved for two months. The company has not responded to the BBB and the atty. general's office. Now the credit card co. is involved on my behalf. The item is still being sold on their website. DO NOT DO BUSINESS WITH THEM. |
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| Date Reviewed: 12/01/2011 | ||
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bemi from unknown Member Since: 11/15/2011 View Member's: Reviews |
Retrying an order that was dropped from before due to false advertised pricing. I cannot find another vendor. I filed a BBB complaint and the company would not respond. |
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| Date Reviewed: 11/02/2011 | ||
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slmeek1 from unknown Member Since: 06/06/2009 View Member's: Reviews |
Great price, good communication |
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| Date Reviewed: 09/15/2011 | ||
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klhokerk from unknown Member Since: 08/30/2011 View Member's: Reviews |
thetheir sidete is easy to use. |
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| Date Reviewed: 08/01/2011 | ||
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Contractor7 from CA Member Since: 08/01/2011 View Member's: Reviews |
I never write reviews but this company was so bad I had to speak up. I ordered a medicine cabinet 3/28/11, many delays and lies latter I finally cancelled the order on 6/16/11 because I could not wait any longer. They said they would refund my money in full (($645) in 30 days. It has been over 6 weeks. They disconnected their phone numbers since then and won't return emails. Listen to the other reviewers and DON'T DO BUSINESS WITH THIS COMPANY!! They are a scam operation. I will be contacting the BBB next, then my credit card company to notify them of fraud. |
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| Date Reviewed: 07/22/2011 | ||
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dbretag from unknown Member Since: 11/08/2006 View Member's: Reviews |
if you want something within a reasonable time and customer service that actually answers your questions directly, shop elsewhere. |
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| Date Reviewed: 06/13/2011 | ||
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gordon20186 from VA Member Since: 06/13/2011 View Member's: Reviews |
Ordered a name-brand part on Feb. 3rd with a promised delivery of mid-March. Called on March 28th and was told the name-brand part with the bold look would be delayed until sometime in April, but decided to cancel the order. Here it is, two and a half months later and I still have not received the refund. The woman on the phone has implored me to get my bank to issue a refund on the charge. I think I've just thrown away $70. According to these other reviews, I got an inexpensive lesson about checking the reviews before ordering from such a company. American Home Plus should be run off the internet! |
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| Date Reviewed: 05/28/2011 | ||
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mcanada52505 from unknown Member Since: 05/28/2011 View Member's: Reviews |
I want my $1000 refund. Returned and placed another order. Was assured that funds would be refunded for first order. |
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| Date Reviewed: 05/15/2011 | ||
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Adilmax from unknown Member Since: 04/08/2009 View Member's: Reviews |
easy purchase |
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| Date Reviewed: 05/01/2011 | ||
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michellecuff from unknown Member Since: 05/01/2011 View Member's: Reviews |
Don't buy from this merchant! They charged my credit card immediately upon check out but it took 3 months for them to ship the item. When I tried to cancel, they said it was in the shipping process even tho I did not get notification of that, and I would have to pay a 40% restocking fee! Crazy! I looked at their terms and conditions and I would have had to pay a 5% restocking fee after hitting the "submit" button on their check out. What a rip-off! |
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| Date Reviewed: 04/29/2011 | ||
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laketlady from TX Member Since: 04/29/2011 View Member's: Reviews |
This company needs to post a warning to potential shoppers to expect L O N G shipping delays (for no apparent reason). I saved money, but the stress and worry that I would never see the lights I paid $1500 for wasn't worth the savings. It took exactly 60 days, numerous emails, and several phone calls to get my order. I also called the lighting manufacturer direct and was told the lights I wanted were NOT on back order so there was no real reason for the delay. I just think customer service is pretty much nonexistent with this company. (BTW, I consider myself a frequent online shopper and I have never complained about an online shopping experience before). |
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| Date Reviewed: 04/15/2011 | ||
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bkyoung from unknown Member Since: 04/02/2011 View Member's: Reviews |
great! very easy to use |
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| Date Reviewed: 03/25/2011 | ||
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marygraceketner from unknown Member Since: 03/02/2010 View Member's: Reviews |
I am sitting here wondering if I may have accidentally placed my order twice, as it took the submit button a while and I pressed it again, then got the "Thank You" page |
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| Date Reviewed: 03/23/2011 | ||
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nowaktp from unknown Member Since: 12/19/2010 View Member's: Reviews |
It took forever for any part of my order placed on October 31st to arrive. I cancelled my order for a kitchen faucet on November 10th because I couldn't wait for the delayed shippping. I am still waiting for my $564.96 refund for the faucet as of 3/23/11. This is extremely frustrating given that they had no problem charging my credit card immediately on 10/31/10 |
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| Date Reviewed: 02/28/2011 | ||
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bluegum from VA Member Since: 02/28/2011 View Member's: Reviews |
Listen to all the others and do not do business with this company!! I received an order 25 days after I cancelled it with a confirmation number. I received nothing from the vendor either via a call or e-mail regarding a ship date despite nummerous attempts on my part before cancelling. When it arrived nearly four weeks later due to their error, I was expected to pay for it or pay a 40% restock fee on a $650 item . I ended up spending my own $75 to ship the item back to the manufacturer. They still called and were abusive and profane when demanding a restock fee. This is the worst company I have ever dealt with in my life. Please save yourself the grief and avoid this company. |
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| Date Reviewed: 02/24/2011 | ||
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RichardHa916 from unknown Member Since: 02/24/2011 View Member's: Reviews |
56 days later still has not been shiped.was told that it will be at least 3 more weeks..dont use, belive the reviews |
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| Date Reviewed: 02/01/2011 | ||
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billy-harris from unknown Member Since: 01/21/2011 View Member's: Reviews |
I order online all the time and I've never had such a bad experience with a company. I'm still working on getting 1 of my grab bars. I had to contact the manufacturer of the grab bar to help me with this effort and who knows what the outcome will be. They've had my money since Sept. 16th and so far only 1 grab bar. Wish me luck! It's Feb.2nd and I'm in e-mail hell; still NO results! Can you help? |
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| Date Reviewed: 01/29/2011 | ||
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gonetrapezing from unknown Member Since: 12/27/2010 View Member's: Reviews |
The products are as expected, information about delivery could be improved, i.e. I was promised an initial confirming email with preliminary details about delivery, which I did not receive and needed to call to request it. |
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| Date Reviewed: 01/21/2011 | ||
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learcarol from KS Member Since: 04/21/2008 View Member's: Reviews |
I will never recommend this site. No comfirmation of order, took 1 month to get order that I never was sure that I'd ever get and they only gave me 5 days to return item! |
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| Date Reviewed: 01/17/2011 | ||
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linda.c.vines from unknown Member Since: 01/17/2011 View Member's: Reviews |
like the free shipping and no sales tax. |
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| Date Reviewed: 01/16/2011 | ||
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ryan.fan.md from unknown Member Since: 01/16/2011 View Member's: Reviews |
Almost thought the whole company was a scam. Set my home remodel back a month and a half. |
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| Date Reviewed: 01/12/2011 | ||
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JennEhrhardt from unknown Member Since: 01/12/2011 View Member's: Reviews |
have not recieved product but the was site was very good. |
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| Date Reviewed: 01/06/2011 | ||
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bmkfun from unknown Member Since: 09/01/2009 View Member's: Reviews |
good so far... |
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| Date Reviewed: 12/31/2010 | ||
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avanoy from unknown Member Since: 12/15/2010 View Member's: Reviews |
I hope this company comes through with my order. So far, I feel that I have been misled and my money has been taken with no effort to provide me the goods I purchased. It is rare that I have any problem with an online transaction, but this one has been nothing BUT a problem. |
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| Date Reviewed: 12/28/2010 | ||
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aglibtongue from unknown Member Since: 12/12/2010 View Member's: Reviews |
Ship notices sometimes emailed weeks late, or not at all. Online order status information is often out-of-date, or may list an item that does not even exist (e.g. "Custom item") Accepts orders for items that are no longer available, charges customer's credit card immediately, and never notifies customer the item is not available. Ignores emails Exorbitant restocking fees (40%) |
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